Terms of service

About these terms

These terms apply to every order placed on this website. By placing an order, you agree to them. You can reach us at hello@haleclothing.co.uk.

Your order

When you place an order, we email you to confirm we've received it. The contract between us starts when we email to say your order has shipped. If we can't accept your order, for example because an item is no longer available, we'll tell you and won't charge you, or we'll refund you in full if you've already paid.

Prices and payment

All prices are in pounds sterling and include UK VAT. Delivery to the UK is free. "Any two knits for £79" is applied automatically in your bag when two or more pieces from the Knitwear collection are in it. You pay when you place your order. If we've made an obvious pricing error, we'll contact you before your order ships and you can choose to go ahead at the correct price or cancel for a full refund.

Delivery

We deliver to UK addresses only, in 7–12 working days. Full details are in our Shipping policy. The item is your responsibility once it's delivered to the address you gave us.

Your right to cancel

You can cancel your order for any reason within 14 days of receiving it. Our Refund policy explains how, who pays return postage, and when you'll get your money back.

If something is wrong

You have legal rights under the Consumer Rights Act 2015. Goods must be as described, fit for purpose and of satisfactory quality. If they aren't, you can ask for a refund within 30 days of delivery, or a repair or replacement after that. Nothing in these terms affects those rights.

Product details

We describe and photograph each piece as accurately as we can. Colours can look slightly different on different screens, and measurements in our size guides can vary by up to 2 cm because each piece is cut and knitted separately.

Our responsibility to you

If we break these terms, we're responsible for loss or damage you suffer that is a foreseeable result of that. We aren't responsible for losses that weren't foreseeable, or for business losses. We don't exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.

Your information

We use your personal information as set out in our Privacy policy.

Events outside our control

If something outside our control delays your order, such as a postal strike or severe weather, we'll let you know. If the delay is long, you can cancel and we'll refund you in full.

Complaints and law

If you're unhappy with anything, email us at hello@haleclothing.co.uk first. We'll reply within one working day and try to sort it out. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.